All orders are subject to our
General Conditions of Sale.
To help us improve our service to you, please could you ensure
that the product part numbers, description and pricing (as per
current price list) are put on all purchase orders.
This will save time in processing your orders and avoid any
unnecessary delay whilst further information is sought. It would
also help to resolve queries quicker if your e-mail address was
included on the purchase order so that we have another avenue of
contacting you in addition to the telephone.
You can contact the Sales Office in the following ways:
- UK Orders: 023 9244 2700
- Export Orders: +44 (0) 23 9244 2705
- Direct Fax line: +44 (0) 23 9245 6530
Existing Customers: Existing customers can now place an order
Overnight Deliveries (Stock Permitting)
In order to assist customers in maintaining high levels of
customer service, the Apollo Sales Office have set cut off times
for urgent overnight deliveries which are as follows:
Intrinsically Safe Equipment
- Monday - Thursday Orders must be received before 1pm
- Friday Orders must be received before 11am
In line with the BASEEFA Regulations, all IS products are
required to have a Certificate of Conformance to be sent with the
Deliveries to Northern Ireland and Northern Scotland may be
subject to a 1 to 2 day transit.
Payment by Credit Card
For customers wishing to pay for their order by credit
card can do so by downloading the credit
card payment form and filling out all the details.
Please return the form to email@example.com or
fax to +44(0)23 9249 2754 in order for the payment to be
We accept the following:
Please note, there will be a 3.5% charge for credit
Unfortunately, it is necessary to apply handling charges to
cover administration, re-calibration, re-labeling and sometimes,
the scrapping of returned product.
We will only accept returned goods with the following
- the goods are not more than 3 months old
- the goods are still in the original unopened packaging
- they have not been installed or modified in any way
For more information on returning devices to Apollo, please click here.
Apollo appreciates that occasionally even our customers make
mistakes when ordering product. Again, depending on the age and
condition of incorrectly purchased stock, a handling charge will be
levied, the maximum being 25%.
Minimum Order Value
All orders must be over £50.00 (excluding carriage). Our
Sales Office will contact you to ensure that no other products are
required before applying the handling charge.