Ordering

Ordering

To help us improve our service to you, please could you ensure that the product part numbers, description and pricing (as per current price list) are put on all purchase orders.

This will save time in processing your orders and avoid any unnecessary delay whilst further information is sought. It would also help to resolve queries quicker if your e-mail address was included on the purchase order so that we have another avenue of contacting you in addition to the telephone.

You can contact the Sales Office in the following ways: 
UK Orders: 023 9244 2700
Export Orders:  +44 (0) 23 9244 2705
Direct Fax line: +44 (0) 23 9278 8748

Existing Customers:
Existing customers can now place an order via email:
UK Customers: ukorders@apollo-fire.co.uk
Overseas Customers: exportorders@apollo-fire.co.uk
 

For information on our Conditions of Sale, please click here.

Overnight Deliveries (Stock Permitting)
In order to assist customers in maintaining high levels of customer service, the Apollo Sales Office have set cut off times for urgent overnight deliveries which are as follows:

Standard Products
Monday - Thursday Orders must be received before 2pm
Friday Orders must be received before 12pm

Intrinsically Safe Equipment
Monday - Thursday Orders must be received before 1pm
Friday Orders must be received before 11am

In line with the BASEEFA Regulations, all IS products are required to have a Certificate of Conformance to be sent with the goods.
Deliveries to Northern Ireland and Northern Scotland may be subject to a 1 to 2 day transit.

Handling Charges

Unfortunately, it is necessary to apply handling charges to cover administration, re-calibration, re-labeling and sometimes, the scrapping of returned product.

We will only accept returned goods with the following conditions:

• the goods are not more than 3 months old
• the goods are still in the original packaging
• they have not been installed or modified in any way

To expedite the process of handling returns, please download and fill out the Goods Returns Advice Card PDF (37kB).

Surplus to Requirements

An element of Apollo's Customer Service is to assist our customers in reducing their stock holding. Apollo may agree to accept your surplus stock, depending on the age and condition of the product. The standard handling charge for this service is 17.5%.

Customer Error

Apollo appreciates that occasionally even our customers make mistakes when ordering product. Again, depending on the age and condition of incorrectly purchased stock, a handling charge will be levied, the maximum being 17.5%.

Order Values

Minimum Order Value
Any orders received under the value of £50.00 (excluding carriage) will incur a £10.00 handling charge. Our Sales Office will contact you to ensure that no other products are required before applying the handling charge.