Returning Devices to Apollo

As part of its ongoing business improvement programme and implementation of a new business system, Apollo has introduced a new way for customers to return products to the company. These may be items being returned for credit, warranty, servicing or disposal, or items borrowed from Apollo such as sample products, exhibition equipment and demonstration boards.

Anyone wishing to return items should contact Apollo on +44 (0)23 9244 2839 or email returns@apollo-fire.co.uk. We will need some details about the items you want to return – such a part numbers, description and reason for return – so please have this information ready when you contact us.

You will then be given a unique returns number and emailed a document containing a prepared address label bearing this number. You then simply attach this label to the outside of the package containing the goods you are returning and send them back.

By quoting your unique number when contacting the Service and Warranty department, you can find out about the progress of returned goods. Apollo will also use the number to track your items around the business, helping to ensuring an efficient service to customers and further improving our turnaround time.